Customer rollout, walkthrough or product help
Construction ERP is sold per customer. Request a workflow walkthrough for a new rollout, or describe a support issue for an existing customer workspace. Submit the form and the request will be delivered to our support inbox.
Choose Product walkthrough for sales/onboarding, or the matching support topic for an existing app issue.
Before contacting support
Read the company and project shown at the top. Switch before editing.
Keep the app open after internet returns and open Sync status.
Inspect the failed item, read the exact reason and use Retry. Export diagnostics if it repeats.
Compare both versions with the real site record. Never choose by timestamp alone.
Frequently asked
Yes. Business records save to the encrypted local database. Authorized changes queue and retry when connectivity returns.
Open Sync status → Failed items. The app can show the entity, record and reason. Retry after correcting access, validation or connectivity problems.
Two devices changed the same logical record in different ways. Open Review conflicting changes, compare the real business fields, and choose only after checking the real site or office record. Repeated remote changes for that same logical record are consolidated into one open review.
That should not keep happening for the same logical records in the current release. Use Sync now once, reopen Sync status, and contact support with diagnostics if the count keeps growing without new real conflicts.
No. Keep the recovery password outside the app. Without it, an encrypted .construction.erp backup cannot be opened.
Attachment metadata can be recorded, but Firebase Storage is not included and file bytes remain local or inside encrypted backups. DPR site-photo upload remains Coming soon.
Use Account settings → Delete account, or follow the dedicated account deletion page. Active company owners must transfer ownership or close the workspace first.
No. The app organizes business records and calculations; the organization remains responsible for professional review, approvals and statutory compliance.
